Selected work across applied AI, data engineering, and product. Reach out if you'd like more detail on anything.
Production trilingual (English / Vietnamese / Spanish) AI phone receptionist for a physical therapy clinic in Fountain Valley, CA. Handles overflow + after-hours calls, books appointments live into Google Calendar, takes messages, and sends SMS confirmations. Engineered half-duplex echo gating, caller barge-in, and mid-call language switching for natural conversational UX. Deployed on AWS EC2 with TLS, pm2 process management, and uptime monitoring.
AI-driven decision-support and logistics POC for QD.TEK’s Purchasing Department. Translated business workflows into automated data pipelines and ML-backed recommendation logic.
Internal Microsoft Teams natural-language interface powered by Snowflake Cortex Analyst, empowering non-technical stakeholders to query enterprise data conversationally.
Architected the company’s first cloud-native data warehouse by building an AWS Glue, S3, and Snowflake ETL pipeline to unify cross-product reporting and unlock downstream AI/ML workloads.
Time-series ML model on historical sales + channel data to optimize stock planning and reduce excess inventory across Innova product lines.
Predictive ML model for Diagnostic Trouble Code (DTC) fault prediction using aggregated vehicle telemetry, advancing automotive diagnostic forecasting capabilities.
Engineered the RS2 GA4 ingestion pipeline and published executive-facing Power BI and Grafana dashboards covering revenue, user engagement, and diagnostic performance across RepairSolutions2, RSPRO, and related platforms.